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Refund and Returns Policy

we want to ensure that you are 100% happy with your purchase. If you have any technical or sales issues, please contact us. In case our technical support does not solve your issue within 10 days you’re able to get a full refund. we want to make things right and we assure our services are very stable in most cases and you will not face issues that we can’t solve. Refund will cover you in any case of issue comes from our technical side

You will not be able to get a refund in the following cases

  1. You will not be approved for a refund if the issue is not on our technical side ( if is coming from your side, a device that you use, or a bad internet connection in your country or area) or if any other possibility that does not include our technical possibilities.
  2. You will not be approved to get a refund in any case if you violate our terms and conditions and your account is suspended.
  3. You will not be approved to get a full refund if you used our services for a while, and for example in any case, if you have a subscription of 12 or fewer months and after 8 months of perfect service used you’re facing technical issues in our side that we can’t solve it in 10 days ( and you’re not able to use the rest subscription purchased from us because the issue) in this case you’ll be able to have a partial refund for the rest subscription period that you can’t use.
  4. You will not be approved for a refund if you fill in the ordering form with wrong connection information like (the wrong Mac address, also once a subscription is active for a device there is no chance to change devices because the previous device was already activated as you required.
  5. You will not be able to access a refund if you did this or you simply want to trigger another device you need to buy a new subscription with us without a refund for your previous purchase, so to prevent that when you make a subscription with us be sure you fill the correct information, and be sure what device you want to connect.
  6. Only devices and applications that use the M3U playlist are able to be switched with the same subscription ( devices that require MAC code to connect are not able to be switched with other devices, subscription is strictly activated for that MAC.)

Requesting a Refund

If you think that you qualify for a refund, please proceed by following these steps

1- use the contact form to request a refund.
2- use the same email address you use to buy our services.
3- include your invoice number and your Mac code in case you use a device with a Mac.

Need help?

Contact us at {email} for questions related to refunds and returns.